About Us

Our voice biometrics solutions are trusted by industry leaders to prevent identity theft, protect access to business and consumer applications, and deliver a more enjoyable user authentication experience.

Who We Are

Fortune Global 500 organizations rely on our over 10 years of voice biometrics authentication experience and successful track record to securely and remotely verify the identity of their users. We are ISO 9001 and Common Criteria certified for the delivery of quality voice biometric solutions consulting, solution deployments, and customer support.
Our voice-based identity verification solutions are used by banks, insurance companies, call centers, hospitals, and telcos across North America, Europe, and the Middle East. VoiceTrust is owned by Dutch private equity firm Ramphastos Investments and headquartered in Munich, Germany with additional offices in the USA, Canada, The Netherlands, and United Arab Emirates.

Our Values

Customer Focus

We measure ourselves by the success of our clients. We use our global presence to support customers operating in multiple geographies as one team. We work at all levels with our clients to meet their most challenging demands on time while remaining flexible to their needs. Our dedication to our customers defines our corporate culture and drives our mutual successes.
Innovation
Innovation is woven into our culture. We hold key patents in voice biometrics authentication and closely align R&D with business strategy. We are entrepreneurs that pioneer innovative solutions to customer and industry problems on a global scale. We forge alliances with the world’s leading research centers and scientists in voice biometrics. We create a resourceful and collaborative environment where new and unique ideas are encouraged that make remote identity verification more secure and convenient for the world.
Team Work
Team work and cooperation are essential to our success as a company and as individuals. We work together in a constructive and challenging atmosphere that fosters learning and high performance for our clients. We operate a global presence to establish relationships with international clients based on trust, respect, and mutual support.

General Management

Patrick Dekker

Chief Executive Officer

Patrick is CEO of VoiceTrust global. He is a serial entrepreneur. Before joining VoiceTrust he was owner of USoft and HintTech. Patrick is able to analyze complex cases very fast and make decisions deliberately, also with little time and information. As such, Patrick is an experienced leader, entrepreneur and manager. His management style results in successes of the many businesses he has set-up and scaled-up.

Pieter Roemer

Chief Operating Officer

Pieter is responsible for all the operational and financial activities of VoiceTrust worldwide.
Pieter is a result focused and financially driven professional. He’s a team player, able to structure activities and always pushing towards financial results and growth.
In the past, Pieter held several positions as VP within Capgemini, as Unit manager, country manager infrastructure Belgium, delivery director and recently, within USoft he was COO/CFO.

Roel Spans

Chief Commercial Officer

Roel is responsible for all the commercial activities of VoiceTrust worldwide.

Before joining he was the CEO of USoft from 2010 till May 2015. He also worked as a VP for Capgemini Financial Services.

Roel is a result-oriented entrepreneur with over 25 years experience in Sales, IT and Consultancy. A proven track record in setting up new businesses, building teams and achieve the (sales) targets. He has an international business focus.

Local Management

Bettina Stearn

Delivery Manager

Bettina is responsible for all operations in Germany and joined VoiceTrust in 2002 as a member of the customer support team. She then joined the quality assurance team where she became Head of Software Testing. She performed professional services for European customers as a technical consultant, and established a quality management system with ISO certification. She also lead VoiceTrust to achieve the world’s first Common Criteria Certification for a biometrics software product. Prior to VoiceTrust, Bettina was a member of the web design team in AED-SICAD for 2 years. Bettina has a degree in geo-science, geo-informatics, and remote sensing from the University of Munich.

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