Voice biometrics provide superior authentication over passwords, PINS, and security questions. They are harder to manipulate which prevents identity theft and fraud. In addition, voice biometrics are decentralized and not forgettable, which helps your customers or employees stay in cruise control even when they forgot their password.
Prevent Fraud and Identity Theft
Organized fraud rings call centers using stolen credentials such as passwords, PINs, and security questions, costing the industry billions each year. Financial institutions, healthcare providers, and governments are the most commonly affected. Verify your callers with their voice for stronger authentication and protect your organization from fraudsters, social engineering attacks, and data breaches.
Deliver A Faster Customer Authentication Experience
Provide your customers with a simpler and quicker authentication process that improves your call center experience. Your customers won’t have to remember multiple PINs and passwords, and will have their identity automatically verified using their voice. Customers prefer voice biometrics over existing authentication methods for security and convenience.
Generate Significant Cost Savings
Voice authentication verifies your callers an average of 20 seconds faster than existing methods. It removes the frustrations associated with identity verification in the call center today leading to better customer loyalty and customer acquisition. It also prevents fraud and identity theft to save your company money. These three areas highlight the financial benefits of caller authentication for a cost-effective call center.