Voice biometrics provides superior authentication over passwords, PINs, and security questions to thwart identity thieves, prevent fraud, and deliver an identity verification experience that your customers will appreciate.
Prevent Fraud and Identity Theft
Organized fraud rings target call centers using stolen credentials such as passwords, PINs, and security questions, costing the industry billions each year. Financial institutions, healthcare providers, and governments are the most commonly affected. Verify your callers with their voice for stronger authentication and protect your organization from fraudsters, social engineering attacks, and data breaches.
Deliver A Faster Customer Authentication Experience
Provide your customers with a simpler and quicker authentication process that improves your call center experience. Your customers won’t have to remember multiple PINs and passwords, and will have their identity automatically verified using their voice. Customers prefer voice biometrics over existing authentication methods for security and convenience.
Generate Significant Cost Savings
Voice authentication verifies your callers an average of 20 seconds faster than existing methods. It removes the frustrations associated with identity verification in the call center today leading to better customer loyalty and customer acquisition. It also prevents fraud and identity theft to save you money. These three areas highlight the financial benefits of caller authentication for a cost-effective call center.