Automated Password Reset

Automate password resets in your helpdesk with biometrics and security questions. Deliver a faster authentication experience to customers and employees and increase enterprise security. Most enterprises we work with achieve an ROI within one year.

Enhance IT and Helpdesk Security

Be sure all personal data and identity records are at all times protected from data breaches. These include email addresses, passwords, and PINS. Multi-factor password reset helps you safeguard your customers’ and employees’ most valuable data with strong authentication where it’s needed.

 

Make Password Resets More Convenient

Empower your customers and employees to reset their passwords without the involvement of a help desk agent. Save them from having to remember security questions or PINs that are easily lost or shared. Reliably authenticate your users anywhere and anytime with a simple spoken passphrase, a selfie or security questions.

 

Achieve A Compelling ROI

About 30% of calls to the help desk involve routine password resets that are costly and time-consuming. Slash costs by an average of $5-$15 per request by automating the process and authenticating your customers and employees faster. Significantly reduce inbound requests to your help desk and achieve an ROI typically within one year.

Features

  • Multiple authentication channels: Phone, Web portal & Smartphone App
  • Multiple authentication mechanism: directory password, biometrics & knowledge questions
  • Multiple biometric modalities: Voice & Face
  • 2nd factor authentication via text message or push notification
  • Password reset and account unlock connectors for: Active Directory, LDAP, SAP, IBM Host and many more
  • Scalable multi server solution for on-premise or cloud deployment

 

 

Password Reset Resources

Password Reset Whitepaper

 

Password Reset Customers


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