Callcenter Platform Extension

VTCTI and VTAAPM in combination with VTAssure encapsulate all functionality needed to perform biometric operations in an enterprise call center environment such as:

  • Biometric data storage and encryption
  • User management
  • Enrolment configuration management
  • Authentication configuration management
  • Administration and monitoring

Audio is directly aquired by port-spanning on the network level at the voice gateway. All SIP messages are monitored and RTP content is decoded and streamed to the CTI manager.

All biometric data (audio, features, templates, logs) are stored in SQL databases and are encrypted by a multi-level PKI infrastructure approach.

Users are stored by our anonymous claimant concept where only a unique hash-code is stored within VTAssure’s database. All sensitive user information is decoupled from the biometric template.

Enrollment and authentication configurations allow for easy setup and maintenance of different security requirements. Different thresholds, passphrases or languages can be configured and selected using a configuration identifier.

All events on the platform can be monitored and administrated via graphical tools or separate APIs, supporting different management permission levels.

All functionalities are exposed via Rest or SOAP based web-service APIs with full documentation available.

Key Features

  • TCP/UDP based SIP message detection, RTP streaming
  • Streaming oriented webservice API with documentation, separate reporting API
  • Biometric profiles and configurations
  • User management and template encryption
  • Graphical management interface
  • On premise or cloud deployment

Key Benefits

  • Direct integration with VoIP based telephony system
  • Separate decision policies for different use cases and business rules
  • Anonymous user management and secure storage

Discover How Our Voice Biometrics Work in Action. Request A Demo Today.